Resumé
Michael N. Smitasin
E: michael@smitasin.com
Experience
IT Consultant 2, A&AA Computing Services & Department of Art, University of Oregon, 2008 – Present
- Installed and administered physical servers and virtual machines for production and test environments, including inventory and print management systems and a 2008 R2 Active Directory test domain.
- Provided second tier troubleshooting and administration for Exchange & Active Directory accounts.
- Supported and configured dedicated videoconferencing units and software solutions.
- Developed inventory management plan, and compensation models for vinyl / print stations.
- Deployed Shibboleth single sign-on authentication for web applications such as WordPress and MediaWiki.
- Performed hardware diagnostics, software installation / troubleshooting, backup assistance, and new equipment setup for desktops, laptops, mobile devices, office printers and large format printers.
- Established documentation for malicious software removal, provided escalation support for difficult cases and trained new employees on procedures for handling compromised workstations and accounts.
- Provided one-on-one training and group demonstrations for use of technology in the creative environment.
- Utilized DeployStudio, Radmind, and Symantec Ghost for image creation and deployment.
- Responsible for workflow design, reporting, training, & administration of Request Tracker ticket system.
- Published articles in IT Services Directory and facilitated upgrade of internal documentation system.
- Researched, evaluated and coordinated purchases of technology for the Department of Art.
- Drafted proposals and provided estimates for remodeling and upgrading technology spaces.
- Coordinated with IT directors and managers to develop department policies and procedures.
- Created Annual Technology Needs Assessments and 10-Year Art Technology Replacement Plan.
- Interviewed, trained, supervised and provided escalation support to student technology consultants.
Help Desk Analyst, Technology Support Services, Nordstrom Corporate IT, 2007 – 2008
- First tier technical support for workstations, printers, PoS and mobile devices to entire company.
- Utilized HP OpenView Service Desk for call documentation and escalation.
- Password Administration for Active Directory, TSO/Mainframe, Retek applications, and Unix servers.
- Diagnosed Remote Access issues using RSA Security and Cisco VPN client.
- Maintained Help Desk phone message for hourly updates and during High/Critical Incidents.
- Created and updated internal documentation and Knowledge Base articles.
- Met or exceeded expectations for quantity, availability, classification, and resolution.
- Trained new employees on Workstation / Windows / Office basics and common issues.
- Participated in project to revise internal SharePoint as a unified source of information for the Help Desk.
- Initiated and designed proofs of concept for online Service Call submission project.
Departmental Apprentice / Help Desk, Information Services, University of Oregon, 2006 – 2007
- Provided support for Mac and PC software / hardware, including local / network printer configuration, Ethernet and wireless network connectivity, malicious software removal, security maintenance, IMAP/POP email client configuration, backup assistance, system restoration and data recovery.
- Advised faculty and staff on purchasing of software, hardware and peripherals.
- Worked with Information Security to identify Acceptable Use violations / brief students on policy.
Education
- Bachelor of Science, Digital Arts, University of Oregon, 3.54 GPA, Completed 2007
- Post-Baccalaureate Bachelor of Science, Physics, University of Oregon, 3.56 GPA, In-Progress
Technical Summary
Operating Systems: Windows 7/Vista/XP/Server 2003/2008R2, Mac OS X & OS X Server, Ubuntu Desktop & Server, and Red Hat Enterprise Linux.
Hardware: Tandberg & Polycom videoconferencing units, Dell desktops, laptops & servers, Apple desktops, laptops, servers & iDevices, Android & Blackberry mobile devices, Epson Stylus Pro 3880/9600/9900 printers, Roland GX-24 cutters and MDX-40A SRPs, Panasonic AG-HMC/DVX cameras, Canon dSLRs & HD camcorders, and various HP LaserJet printers & Ricoh MFPs.
Software: Microsoft Active Directory, Exchange 2003, GroupPolicy, VMware ESXi, vCenter Server, Bomgar Remote Support, Apache, MySQL, PHP, SMB/Samba, Radmind, DeployStudio, Symantec Ghost, ARD, DeepFreeze, KeyServer, Office 2011/2010/2008/2007, Apple iWork, Adobe Creative Suite, Final Cut Studio.